End-User Password Reset for Hosted Email
Currently, email account management is only accessible via the Portal, so the client/site owner cannot easily manage their user’s email accounts.
One major issue with this is that the email account passwords need to be set by the Reseller and then passed on (in plain text) to the client (and then likely passed, in plain text, to the user/staff member).
This also increases support requests to the Reseller.
In BC the option for the end-user to initiate their own password reset was available on the OpenSRS webmail login page. However, now with Treepl’s OpenSRS reseller setup, this option does not appear to be available.
From what I understand, this may be a setting available to OpenSRS resellers to enable, as per this article: https://help.opensrs.com/hc/en-us/articles/360003727294-Email-Password-Recovery-System 1
If this could be investigated please, as it may be a quick fix for this issue (while more complete email management is developed for the Portal/Website admin).